frequently asked questions
making an order
How do I setup an account?

1. Visit "MY ACCOUNT" page.
2. Fill out the form.
3. Click Register.

How do I order products

1. Click the “SHOP” page and choose any product that you like.
2. Add the product to your cart.
3. View your cart and review your order.
4. Proceed to checkout once you have finalized your order.
5. Review your billing & shipping details, and order details.
6. Place your order and check your email for a confirmation and the next steps to issue an E-Transfer.
7. Send your E-Transfer and make sure it was processed. We will then process and ship your order.

WHAT SAFETY AND SECURITY ARE OFFERED WITH MY ORDER?

Your order will be handled with care and sealed properly to protect your purchase and privacy.
Shipping via Canada Post ensures your order will be sent discreetly and securely.

CAN I ORDER PRODUCTS OUTSIDE OF CANADA?

We currently only ship within Canada. You are welcome to check in with us for updates periodically.

WHY IS MY ORDER ON HOLD?

Generally, when you place an order, it automatically enters our system to be on hold. Please note once we receive your payment, your order status will change to processing and then be processed and shipped out the following business day excluding weekends. For orders that change to processing during the weekend, they will be shipped out the following Monday when the post office is open. In the event that we have not received your payment within 3 days, our system will delete that on-hold order.

HOW DO I CHANGE OR CANCEL MY ORDER?

Unfortunately, our system does not allow you to change or cancel an order once it has been placed. What you can do is contact us at [email protected] and we can cancel or edit that for you.

ORDER PROCESSING

Please allow 24 hours to process your order. Shipping times are estimates and are subject to change. We cannot guarantee delivery times on your order.
PAYMENT

payment
WHAT PAYMENT METHODS DO YOU ACCEPT?

We currently only accept Interac email e-transfer as a form of payment. This service is only provided if you have an online banking account. The payment instructions will be provided upon check out. When you finish placing your order an invoice will be provided with the following instructions such as the email address, security question, and answer required complete your payment process. Please ensure you copy these details down. If you are missing some information, please contact [email protected] with your Order # and we would be glad to assist you.

WHAT HAPPENS AFTER I SEND MY E-TRANSFER PAYMENT?

The order will be processed and may take up to 1 business day. The order will be marked as processing and will not be processed if an E-Transfer has not arrived.

WHY HASN'T MY PAYMENT BEEN ACCEPTED YET?

Please note Monday through Friday if you send your payment for your order before 11 am PST your order will be processed and shipped out the next business day. Any payments sent after our cut-off time will be accepted the same day during the evening, and your order will be processed and shipped the following business day.

 

**Please note on weekends our accountant works shortened hours, however, we assure you your order will be processed and shipped out the following Monday. We will also send you a payment confirmation through email once accepted as well.

shipping
HOW LONG DOES IT TAKE TO PROCESS MY ORDER?

Please allow 24 hours to process your order. Orders are shipped out on Monday-Friday on business days only.

**Please note that on Saturday & Sunday, we aren't able to ship orders since Canada Post doesn't move packages on weekends.

ENSURING PRODUCT QUALITY

We treat your shipment with the greatest care. We specially package and ship your purchase so that it will arrive in the best possible condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.

SHIPMENTS

Our Product is shipped from BC, by Canada Post to any state inside Canada. We are not responsible for damages, losses, or delays caused by Canada Post.
Drip Candy is not responsible for the product after it has been handed over to the carrier. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, or physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery or if you're not around make sure you have written: "NO SIGNATURE" in your order notes.

SATISFACTION GUARANTEE

If for any reason your order does not meet your satisfaction, contact us by email at [email protected] and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by the courier or if the shipment was damaged after arrival due to poor storing of the product.

HOLIDAY SHIPPING


Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas etc., the courier may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you.